An hour and a half drive...one way

My wife and I are in the final steps of purchasing our first home.  The lender with whom we are working to secure a mortgage required us to participate in and complete a first-time homebuyers education class prior to closing on our home.  We were provided with a list of 5 or 6 different organizations that offer these classes located within reasonable distance to our home (about an hour away).  My wife attempted to contact all of them using the information our lender provided us and all of the email addresses were wrong and a majority of the phone numbers (first no-no, don't provide your customer with incorrect information...it makes you look stupid).  When she did finally get a hold of someone they were rude, abrubt, and in one case, exceptionally insulting.  She got off of the phone with the latter with tears in her eyes for how she had been treated (this of course irritated me to say the least.  I actually called and requested contact information for her supervisor).  There was only one organization on the list that returned her calls in any semblance of timeliness and treated her with respect, or as she put it, like a person.  Guess where we went to take the class?  Yep, the place where they were rude.  We felt like we needed to be abused that day.  Just kidding, of course we went to the place where they were respectful, even though it was an hour and a half away (40 minutes further than any of the other places that we could have gone).  Going to that organization, STEP, Inc in Rocky Mount, VA, took us an extra hour and a half of driving on a precious Saturday but we went because they treated us like people.  How difficult is it to show some respect (the golden rule)?  And guess who will be receiving the government allocation of funding for our attendance at this state sponsored class.  Yep, STEP, Inc.