Until 2009 I didn't realize just how much customer service is worth. There really is a quantifiable correlation between profits and customer service. My goal is not to delve into the realm of numbers, figures, and detailed analysis of the relationship between customer service and revenue (though I may from time to time) but rather to comment on simple things that we can all do to increase the level of service we provide. I am going to call it "Common Cents Customer Service." The little things that we do (or should be doing) that will help anyone earn a few more "cents." Please feel free to comment, in fact comments are always welcome. Let me know what you think and how I am doing.
I assure you that by following the simple suggestions put forward in the following posts your business endeavor will become more profitable and you and your customers will find greater satisfaction in your interactions.
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